SHIPPING & RETURNS
Thank you for visiting and shopping at Kaly.nyc.
Following are the terms and conditions that constitute our shipping policy.
Shipment processing time
All orders are processed within the lead time on the product page. Orders are not shipped on holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days or weeks. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or social media.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method estimated delivery time
Shipping carrier are USPS, UPS and FEDEX, delivery time is calculated by the carrier in an automatic manner; be aware that delivery delays can occasionally occur, shipment terms are EX Works (EXW)
Shipment to P.O. boxes
Kaly.nyc does not ship to P.O. boxes.
Shipment to APO/FPO addresses
Kaly.nyc ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & order tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Customs, duties and taxes
Kaly.nyc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages or lost packages
Kaly.nyc is not liable for any products damaged or lost during shipping. We fully insure all shipments in the USA with Insured Mail Restricted Delivery; ID may be requested for the addressee. In case of a lost or damaged package, Kaly.nyc will file a claim on behalf of your package and if the insurance company approves your claim Kaly.nyc will refund to you the amount awarded by the insurance company.
If your package arrived damaged do not receive it and file a claim with the shipment carrier.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
For international customer, the insurance coverage will be based under the designated shipping company policy.
For customers using international forwarding services, once the United State Postal Service delivers to your chosen forwarding service facility, Kaly.nyc is not liable for any products damaged or lost during shipping.
RETURN & CANCELLATION POLICY
ALL SALES ARE FINAL
We are a small boutique manufacturer and can not afford returns at the moment, Also no returns or cancelation on custom orders.
No cancelations even if your order was already placed, since all boards are custom made to order.
WAIVER AND RELEASE OF LIABILITY
IN CONSIDERATION OF
By purchasing any of our products and paying for our invoice the buyer, rider, user, operator, owner, heirs, executor, assigned or personal representative, hereinafter collectively referred to as “CUSTOMER”.
The Customer is responsible for informing themselves and obey all local and state laws for riding an electric skateboard in their area. Also to understand the basics of safety and proper maintenance requirements of the electric skateboard.
That skateboarding is an action sport with inherent risks, the CUSTOMER may encounter situations where he/she can be exposed to the risk of injury, paralysis, permanent injuty, deformation and/or death.
The CUSTOMER and only the CUSTOMER is responsible, accountable for the physical integrity, maintenance and safety ASSESSMENT of the lithium ion battery in the electric skateboard.
By purchasing our products and paying for the invoice the CUSTOMER hereby agrees to waive all rights, release and forever discharge Kaly’s, their affiliates, associates, managers, members, agents, owner, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and/or any other associate entity (hereinafter collectively referred to as “RELEASEES”), from all liabilities against any claims, causes of action of any nature whatsoever related to the owning, possessing, using, or operating an electric skateboard or any product bought on this website, brought by the CUSTOMER, third parties or anyone on behalf of the CUSTOMER or third parties.
The CUSTOMER FURTHER AGREES to indemnify, defend and hold harmless the RELEASEES against any and all claims, lawsuits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by the CUSTOMER, third parties or anyone on behalf of the CUSTOMER, including attorney’s fees and any related costs.
This waiver and release of liability has to be interpreted as largest possible waiver against the CUSTOMER, if the CUSTOMER don’t agree to this terms please DO NOT BUY.